1. How much time do I have to file a notice of claim?
By law, claims generally must be filed with the City within 90 days of occurrence.
2. What do I need to access and use the claim forms?
You will need access to a computer with a web browser and the latest version of Adobe Acrobat Reader. If you do not have the plug-in program needed to read these files, please download Adobe Acrobat Reader.
3. Which claims can be filed using the eClaim system?
You can only file a tort claim using the eClaim system. A tort claim is a personal injury claim arising from alleged negligence on the part of the City or a City employee or involves property damage as a result of the alleged reckless behavior of a City employee in the course of that employee’s work. For example, a City employee driving a City vehicle allegedly causes damage to a motor vehicle or injures a pedestrian.
4. Should I file the same claim both electronically and in person or by registered or certified mail?
No. Submit your claim using ONLY one of the three methods: electronically via the eClaim system, in person, or by registered or certified mail.
5. What happens if I filed the claim and realize I made a mistake or want to provide more information?
Please do not submit more than one claim form for the same occurrence.
A notice of claim can be amended within 90 days of the date of occurrence in person or by registered or certified mail by delivering it to:
Office of the New York City Comptroller1 Centre Street, Room 1225
New York, NY 10007
Please indicate your claim number on the amended notice of claim (if known).The only way to amend a notice of claim after 90 days from the date of occurrence is to file a motion in court to amend the notice of claim.
6. What if I do not have a way to save and print the claim form?
Claim forms are available at:
Office of the New York City Comptroller1 Centre Street, Room 1220
New York, NY 10007
7. What if I want to submit additional documents?
If a claims examiner requested that you submit additional documents, please follow the submission instructions.
However, if your claim has not been assigned and you would like to submit additional documents, please indicate your claim number (if known) and submit the documents to:
Office of the New York City Comptroller1 Centre Street, Room 1225
New York, NY 10007
8. How can I file a construction or contract related claim?
If you would like to file a construction or contract related claim, please consult your contract for procedures, the required content of a notice of claim, and applicable timelines.
The Office of the Comptroller cannot accept service of a notice of claim via email and currently does not have electronic filing for construction or contract related claims. We do accept notices of claim sent via registered or certified mailed* and in person filing.
Notices of claim can be mailed to:
Office of the New York City Comptroller
1 Centre Street, 12th Floor
New York, NY 10007
Attn: Settlements & Adjudications
Notices of claim can be served in person, during service window hours of operation, at:
Office of the New York City Comptroller
1 Centre Street, Room 1225
New York, NY 10007
*For construction or contract related claims ONLY: The Comptroller’s Office will accept service of construction or contract related claims by commercial carrier with a tracking number, such as UPS or FedEx.
9. How can I arrange to review the Office of the Comptroller’s GML 50-g indexed prior written notice records?
Review of the Office of the Comptroller’s GML 50-g indexed prior written notice records may be arranged by appointment only. To make an appointment, please reach out to Division Chief of Affirmative Claims and Quality Review, MaryEllen Courtney at mcourtn@comptroller.nyc.gov or 212.669.4729.
10. Who can I call for general inquiries about the status of my claim?
For any general questions about your claim, such as the status of your claim, please reach out to your assigned claim examiner. If you do not know who your assigned claim examiner is, you may call (212) 669-8990.