Second Follow-Up Audit Report On The Department Of Information Technology And Telecommunications Call Accounting System

Audit Report In Brief

This is a second follow-up audit to determine whether the Department of Information Technology and Telecommunications (DoITT) implemented the 12 recommendations made in a previous follow-up audit of its Call Accounting System. In this report, we discuss the 12 recommendations from the prior audit in detail, as well as the implementation status of each recommendation.

In Fiscal Year 2002, our office conducted a follow-up audit to determine whether DoITT implemented the 30 recommendations contained in our previous audit of the Call Accounting System issued June 28, 1996. Since the 2002 follow-up audit determined that DoITT did not implement five, and partially implemented five of the most significant 1996 audit recommendations, and the report made two new recommendations, we determined that this second follow-up audit was necessary. (Of the 30 1996 recommendations, 15 were implemented, five were not implemented, five were partially implemented, and five were no longer applicable.)

Audit Findings and Conclusions

Of the 12 recommendations made in the previous follow-up report, DoITT implemented eight, partially implemented one, did not implement one, and two are no longer applicable. DoITT did not implement the recommendation to develop reconciliation procedures to ensure that call information matches vendor billing. The partially-implemented recommendation dealt with the creation of parameters for reconciling vendor and system data. The two recommendations that are no longer applicable pertain to requesting and periodically changing source code for its previous application for backup purposes.

To address these issues we recommend that DoITT:

• Ensure that the parameters for reconciling system and vendor data, as well as all other RFP deliverables, are included in the final product provided.
• Establish procedures to reconcile Telecommunications Management System (TMS) data and the vendors’ data.